Job Title

Technical Services Business Analyst – Seaman Corporation – Job # 293200108

Company

Seaman Corporation

 

Location

Wooster

 

Closing Date

04/17/2026

Job Details

 

WHO WE ARE: At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.

Every Seaman Corporation associate plays a valuable role in our company’s continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.

Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.

WHAT WE OFFER

  • Company performance bonus in addition to base salary
  • Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
  • Professional development opportunities including tuition reimbursement, course training, and networking
  • A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
  • Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

 

Seaman Corporation is seeking a Technical Services Business Analyst to join our Technical Services team! This position will report to the Technical Services Manager.

POSITION SUMMARY: The Technical Services Business Analyst provides analytical, operational, and systems leadership to ensure the Technical Services Department operates as a data-driven, scalable, and continuously improving organization.

This role serves as the operational backbone of Technical Services—owning dashboards, reporting standards, process governance, and initiative tracking—while enabling leadership to make informed decisions through accurate data, disciplined processes, and effective use of technology and automation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Own and maintain dashboards for field activity, warranty trends, workload planning, and operational performance.
  • Define and maintain reporting standards, metric definitions, and visualization conventions for Technical Services.
  • Prepare executive- and Board-level summaries that translate technical and operational data into clear, actionable insights.
  • Ensure accuracy, consistency, and accessibility of operational data across the department.
  • Own documentation, governance, and lifecycle management of core Technical Services processes, procedures, and standards.
  • Maintain authoritative versions of operational documentation and ensure alignment across Technical Services functions.
  • Identify inefficiencies, inconsistencies, and gaps; recommend and support implementation of process improvements.
  • Support annual budgeting, forecasting, expense tracking, and resource planning efforts.
  • Assist leadership with workload modeling, capacity planning, and prioritization decisions.
  • Provide data-backed insights to support staffing, investment, and strategic planning decisions.
  • Coordinate and track execution of departmental and cross-functional improvement initiatives.
  • Monitor timelines, dependencies, and follow-through on key programs and priorities.
  • Support adoption of standardized tools, workflows, and operating rhythms.
  • Lead implementation and adoption of operational tools, including reporting automation, workflow standardization, and AI-enabled process improvements.
  • Partner with IT and Technical Services teams to improve data quality, efficiency, and scalability.
  • Evaluate new tools, technologies, or approaches that reduce manual effort and improve insight delivery.
  • Define Technical Services reporting methods, metrics, and visualization standards.
  • Maintain authoritative dashboards, metrics, and operational documentation.
  • Recommend, pilot, and implement process improvements and analytical tools within approved scope.
  • Identify operational risks, inefficiencies, and improvement opportunities and elevate them with data-backed recommendations.

 

Key Performance Indicators (KPIs)

  • Accuracy, consistency, and timeliness of reports and dashboards
  • Adoption and usage of data, tools, and insights by Technical Services leadership
  • On-time execution and follow-through of improvement initiatives
  • Reduction in manual effort, rework, or cycle time through process improvements
  • Improved visibility and predictability of workload and resource planning

 

Job Requirements

REQUIRED QUALIFICATIONS

  • Bachelor’s degree in Business, Engineering, Analytics, Operations, or a related field (or equivalent experience)
  • Strong analytical skills with demonstrated data fluency
  • Experience developing dashboards, reports, and operational metrics
  • Proven ability to document, standardize, and improve processes
  • Strong organizational skills and attention to detail
  • Clear, concise written and verbal communication skills

 

PREFERRED QUALIFICATIONS

  • Experience supporting technical, engineering, or field-based organizations
  • Familiarity with business intelligence, analytics, or workflow automation tools
  • Experience coordinating cross-functional initiatives or PMO-style work
  • Exposure to AI-enabled tools, automation, or continuous improvement initiatives

 

COMPETENCIES: To perform the job successfully, an individual should be aligned with our company values and demonstrate the following competencies:

Do What’s Right

  • Safety: Safety is our priority and everyone’s responsibility. If you see something unsafe, you are called to say something.
  • Customer Focus: We are in business for the customer. Our (internal and external) customers deserve our focus and we can create solutions that solve their needs.
  • Integrity: Our words and actions reflect our values and we hold respect for all individuals.

Work Together

  • Collaboration: We must share openly with one another, listen actively, and seek to understand the needs of our colleagues. We will respect diversity and work to find common ground.
  • Teamwork: We will trust the person and attack the process.

Create Solutions

  • Entrepreneurism: Act with a spirit of entrepreneurism, challenge the status quo, and find innovative solutions to our obstacles.
  • Continuous Improvement: Everyone is an advocate for continuous improvement. Be willing to learn something new and accept that failure is a part of the process.
  • Results: At the end of the day, results are what drive us forward. Hold yourself accountable to remove roadblocks and focus on the outcome over the activity.

 

SUPERVISORY RESPONSIBILITIES: No

TRAVEL REQUIREMENTS: Occasional travel or site exposure may be required for context or validation.

Seaman Corporation is an EEO / Affirmative Action Employer.

Seaman Corporation values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants based on experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law.

Seaman Corporation is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

If you require reasonable accommodation, as a candidate for employment, please inform Human Resources.

 

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